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Getting the most from your power network

Here's helpful information and answers to some frequently asked questions about power use, your electricity meter and power bill, hot water problems, along with important tips about tree maintenance and electric vehicles.

Power saving advice and handy tips

Power use checklist

Find out where your high power consumption may be coming from.

More info

Power saving tips

Here are some useful tips and handy hints to help reduce your power use and save money!

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Standby power

You can reduce your power bill by making simple changes and turning appliances off.

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Typical running costs for household appliances

Learn about the typical running costs for appliances.

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Your electricity meter

Here's how to read your electricity meter and find our more about how electricity is measured.

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Hot water advice

Helpful advice on what to do first if you have no hot water in your home.

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Trees suitable for growing near powerlines

A helpful guide of large shrubs and small trees suitable to plant and grow near power lines.

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Electric vehicles

Find out more about electric vehicle use in Northland.

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Solar Power

Information to know if you are considering installing solar electricity

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School and community education services

Our knowledgeable staff can come to your school or community group to talk about electricity and safety.

More info

Frequently asked questions

Quick answers to commonly asked questions.

More info
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24 hour electricity faults & outages

Kaipara & Whangarei, call: 0800 10 40 40

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Need to report an electricity outage?

If you’re in the Kaipara & Whangarei areas, please get in touch

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you find?

  • Get Connected
    Get Connected
    • Electricity
    • Fibre
    • Alternative Energy
  • Electricity
    Electricity
    • Services
    • Safety around the network
    • Our Electricity Network
    • Disclosures
    • Electricity distribution pricing
    • Helpful advice
    • Electricity in New Zealand
    • Faults and outages
    • Your Energy
  • Fibre
    Fibre
    • About Us
    • Partners
    • Agreements and Disclosures
    • Faults and outages
    • Helpful Advice
    • Register Your Interest
  • Services
    Services
    • Distribution
    • Transmission
    • Fibre
    • Gas
    • Inspection Solutions
  • Articles
    Articles
    • Community
    • Fibre
    • Electricity
    • Solutions
    • Services
    • Company
    • Media
    • Sponsorships
  • Company
    Company
    • About Us
    • Safety
    • Suppliers to Northpower
    • Careers at Northpower
    • Publications and Disclosures
    • Legal Forms
    • COVID-19 Response
  • Contact Us
    Contact Us
    • Online Forms
    • General Enquiries
    • Faults & Outages
    • Locations
    • Complaints
    • Anonymous Whistle Blower