If you have a complaint or problem, we want to fix it.
Find out how to make a complaint, along with independent services available to assist with complaints resolution for both our electricity and fibre networks.
In the first instance, we want to help resolve your issue. Often a quick chat with us may be all that is required to resolve your concerns.
If you would like to make a complaint, please contact our Customer Care Manager on 09 430 1784 or fill out our enquiry form with your details (selecting complaints as the enquiry option).
They'll take personal responsibility for ensuring your complaint is investigated promptly and resolved as quickly and fairly as possible.
We aim to resolve all complaints within 20 days.