Last updated: 08:15am, 9th Oct 2021
As an essential service, Northpower’s priority is to keep the power flowing to our customers and ensure the ongoing reliability of the network and the safety of our staff and community during this COVID-19 response. Find out more about what to expect during this time and how to contact us.More Information
If you have a complaint or problem, we want to fix it.
Find out how to make a complaint, along with independent services available to assist with complaints resolution for both our electricity and fibre networks.
In the first instance, we want to help resolve your issue. Often a quick chat with us may be all that is required to resolve your concerns.
They'll take personal responsibility for ensuring your complaint is investigated promptly and resolved as quickly and fairly as possible.
We aim to resolve all complaints within 20 days.