Last updated: 01:43pm, 24th Mar 2020
As an essential service, Northpower’s priority is to keep the power and fibre broadband running for our customers, ensuring the ongoing reliability of our networks and the safety of our staff and community during this Level 4 response. Find out more about what to expect during this time and how to contact us.
Here are some of the most commonly asked questions from our customers.
Before you call an electrician or plumber, call Northpower Faults first as we may be able to identify the problem on the phone.
If there's a Northpower fault affecting your hot water supply, we will repair it for free. However if the fault is not caused by our network, there will be a charge for the visit.
Before you call, please check:
If the power has been off for several hours and you've been using hot water, the cylinder will need several hours to reheat again.
You will need to sign up with an energy retailer. You can find further information about this in our electricity connections section.
Northpower maintain the electricity network, but we don’t bill you for your electricity use – this is done by your energy retailer - the company you signed up with to buy your electricity from. You’ll need to contact them directly via the contact details found on your power bill.
Electricity meters are generally extremely reliable and accurate. However if you believe there is an issue with your electricity meter, please contact us to discuss the process and costs for having your meter checked.
To compare different electricity retailers you can visit the electricity authority’s What’s My Number website which will allow you to compare costs for the different electricity companies in your area, based on your average power use habits.
Worksafe New Zealand have some great advice about safe living with electricity, including safety around electrical appliances, cords and plugs, lighting and wiring, recreational safety and much more.