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Frequently asked questions

Here are some of the most commonly asked questions from our customers.

Frequently asked questions

  • Who should I contact if I have no hot water?

    Before you call an electrician or plumber, call Northpower Faults first as we may be able to identify the problem on the phone.

    If there's a Northpower fault affecting your hot water supply, we will repair it for free. However if the fault is not caused by our network, there will be a charge for the visit.

    Before you call, please check:

    • is the switch on?
    • is the circuit breaker or fuse okay?
    • is water leaking out of the overflow or tap?

    If the power has been off for several hours and you've been using hot water, the cylinder will need several hours to reheat again.

  • How do I get the power turned on at my house or property?

    You will need to sign up with an energy retailer. You can find further information about this in our electricity connections section.

  • Who do I contact if I have a query about my power bill?

    Northpower maintain the electricity network, but we don’t bill you for your electricity use – this is done by your energy retailer - the company you signed up with to buy your electricity from. You’ll need to contact them directly via the contact details found on your power bill.

  • Can you fix a streetlight that isn’t working?

    Streelight maintenance and repair is done by your local council. Please contact either Whangarei District Council or Kaipara District Council.

  • Who do contact if I have a query about my electricity meter?

    Electricity meters are generally extremely reliable and accurate. However if you believe there is an issue with your electricity meter, please contact your energy retailer as they own and manage the meters.

  • How do I know if I’m getting the best deal on my electricity?

    To compare different electricity retailers you can visit Consumer NZ's Powerswitch website which will allow you to compare costs for the different electricity companies in your area, based on your average power use habits.

  • Where can I find information about using electricity safely around my home?

    Worksafe New Zealand have some great advice about safe living with electricity, including safety around electrical appliances, cords and plugs, lighting and wiring, recreational safety and much more.

    Visit the Worksafe New Zealand website for further information.

Contact us

If you need further help or assistance please get in touch with us.

Contact us
  • Get Connected
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  • Electricity in New Zealand
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24 hour electricity faults & outages

Kaipara & Whangarei, call: 0800 10 40 40

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Need to report an electricity outage?

If you’re in the Kaipara & Whangarei areas, please get in touch

Call 0800 10 40 40
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Please contact your retail service provider.

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    • Faults and outages
    • Your Energy
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