Last updated: 08:15am, 9th Oct 2021
As an essential service, Northpower’s priority is to keep the power flowing to our customers and ensure the ongoing reliability of the network and the safety of our staff and community during this COVID-19 response. Find out more about what to expect during this time and how to contact us.More Information
Here's some helpful advice on what to do and who to contact first if you find the hot water in your home is not working.
Before contacting an electrician or plumber, please give us a call first on 0800 10 40 40.
We can help you to identify the problem over the phone. Before you call us, please check the following:
If it's found to be a Northpower fault affecting your hot water supply, we will fix it for free.
However if the fault is not caused by our network, or your hire a plumber or electrician to repair the fault, there will be a charge for the visit.
That's why it's important to check with us first.
If the power has been off for several hours and you've been using hot water the cylinder will need a few hours to reheat again.
If you're still having any issues after this time please give us a call.Contact us