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  • Hot water advice

Hot water advice

Here's some helpful advice on what to do and who to contact first if you find the hot water in your home is not working.

Call us first!

Before contacting an electrician or plumber, please give us a call first on 0800 10 40 40. 

We can help you to identify the problem over the phone. Before you call us, please check the following:

  • is the switch on?
  • is the circuit breaker or fuse ok?
  • is water leaking out of the overflow or tap?

Who pays to fix the fault?

If it's found to be a Northpower fault affecting your hot water supply, we will fix it for free.

However if the fault is not caused by our network, or your hire a plumber or electrician to repair the fault, there will be a charge for the visit.

That's why it's important to check with us first.

No hot water after a power outage?

If the power has been off for several hours and you've been using hot water the cylinder will need a few hours to reheat again.

If you're still having any issues after this time please give us a call.

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24 hour electricity faults & outages

Kaipara & Whangarei, call: 0800 10 40 40

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If you’re in the Kaipara & Whangarei areas, please get in touch

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    • Disclosures
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    • Helpful advice
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