During the current COVID-19 Omicron outbreak, we will be continuing work to ensure the continued supply of safe, reliable, and affordable power.
We appreciate that in these uncertain times a power outage is an added inconvenience and we thank you for your understanding and patience as we all navigate through this together.
We are committed to providing a safe and reliable electricity and fibre network during these difficult and unprecedented times. While many of our team will be working remotely from their homes, we are here and ready to help.
In the event of a power outage in the Whangarei and Kaipara Districts you can call us 24/7 on 0800 104 040. For all other queries call our Customer Services Team on 0800 667 847.
For Northpower Fibre outages and faults please contact your broadband provider in the first instance. For all other queries call our Customer Services Team on 0800 667 847.