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Terms of Use for Northpower.com

This website ("Site") is owned by Northpower Limited.  Your use of this Site is governed by these terms of use. By accessing and browsing this Site you agree to be bound by these terms of use.

These terms of use cover:

  • your right to use the Site and content;
  • our rights including about intellectual property and information we may gather;
  • a disclaimer about information we provide on this Site; and
  • how these terms of use apply, including about definitions we use, updates and our hyperlinks to third party websites.

Your right to use Site and content

You may access, view, reproduce and print the content on this Site provided you only use that content for informational, non-commercial purposes and any reproduction includes a prominent acknowledgement of our rights in the relevant content. If you wish to link to any part of this Site, you must obtain our prior written consent.

Our rights

Intellectual property

All intellectual property on this Site, including without limit, the text, graphics and copyright works, is owned by us (or our relevant content supplier). We are the exclusive owner of all rights in the compilation, design and layout of this Site.


Website information

When you use our Site, we may gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, referring/exit pages, operating system, date/time stamp, and clickstream data. We may use non-personalised statistics about the use of our website to monitor site traffic, to analyse trends, to gather demographic information about our user base as a whole, to improve our website and to improve customer service. These statistics do not comprise personal information.

Disclaimer

The information provided on this Site is for general guidance only and should not be used as a substitute for legal, business, accounting, tax or other professional advice. To the extent permitted by law:

  • all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this Site or the content on or accessed through it; and
  • we will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this Site or the content on or accessed through it.

If the Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded nor limited by the above. If you are using this Site or its content for business purposes, the above exclusions and limits will apply and the Consumer Guarantees Act 1993 will not apply. Although we have tried to ensure the content on this Site is current, accurate and complete, we do not guarantee that such content will be current, accurate or complete when you access it. We will take action, within a reasonable time, to correct any error or inaccuracy which is brought to our attention.

How these terms of use apply

Definitions

In these terms of use, “we”, “us” and “our” means Northpower Limited or any related company, including Northpower Fibre Limited.


Jurisdiction and governing law

This Site and content has been prepared in accordance with the requirements of New Zealand law. These terms of use and any matters or disputes connected with this Site will be governed by New Zealand law and will be dealt with by New Zealand courts.


Changes to our terms of use

We may amend these terms of use from time to time so you should check and read these terms of use regularly. By continuing to use this Site after any such amendment, you are deemed to have agreed to the amended terms of use. This version of our terms of use was last updated on 23 October 2020.


Third party websites

Our website may contain links to third party websites. These websites have not been prepared by us and are not controlled by us. They are provided for your convenience only, and do not imply that we check, endorse, approve or agree with the third party websites this Site links to. Accordingly, we are not liable to any person for any of the content contained on any third party websites or the use of the same.

We encourage you to be aware when you leave our website and to read the terms of use of each and every website that you access.

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  • Your Energy
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24 hour electricity faults & outages

Kaipara & Whangarei, call: 0800 10 40 40

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Need to report an electricity outage?

If you’re in the Kaipara & Whangarei areas, please get in touch

Call 0800 10 40 40
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Please contact your retail service provider.

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  • Get Connected
    Get Connected
    • Electricity
    • Fibre
    • Alternative Energy
  • Electricity
    Electricity
    • Services
    • Safety around the network
    • Our Electricity Network
    • Disclosures
    • Electricity distribution pricing
    • Helpful advice
    • Electricity in New Zealand
    • Faults and outages
    • Your Energy
  • Fibre
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    • About Us
    • Partners
    • Agreements and Disclosures
    • Faults and outages
    • Helpful Advice
    • Register Your Interest
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    • Inspection Solutions
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  • Contact Us
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    • Online Forms
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    • Anonymous Whistle Blower