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Agreements and Disclosures

In Whangarei, the ultra-fast broadband (UFB) network has been constructed by Northpower Fibre. UFB services are offered to network customers by Retail Service Providers (RSPs). Please see our Partners page for more information.

Consent and Licence to Install Form

Download the Northpower Consent and Licence to Install Form in PDF format:

  • Northpower Fibre Licence to Install pdf — 0.04 MB

Complaints Process

  • Northpower Fibre Complaints Process pdf — 0.42 MB

Deed of Open Access

  • Deed Of Open Access Undertakings For Fibre Services Whangarei Lfc Ltd Amended 2018 pdf — 1.09 MB
  • Deed Of Open Access Undertakings For Fibre Services Northpower Lfc2 Limited Amended 2018 pdf — 1.25 MB

Whangarei LFC Transaction Documents

  • Northpower Network Infrastructure Assets Transfer Agreement pdf — 0.19 MB
  • Northpower Network Infrastructure Project Agreement And Schedules pdf — 0.71 MB
  • Northpower Shareholders Agreement pdf — 1.39 MB

Variations to Reference Offer

  • NFL - Service Description for Bitstream 2A Version 1 (2 Feb 2017) pdf — 0.35 MB
  • NFL - Price Point Variation - Bitstream 3b Max/Max Education Product (Feb 2019) pdf — 0.03 MB
  • NFL - Wholesale Services Agreement - Service Description Bitstream 2 pdf — 0.05 MB
  • NFL - Residential Installation Offer pdf — 0.11 MB

Reference Offer

  • NFL - Price List (July 2022) pdf — 0.49 MB
  • NFL - Rate Card (July 2022) pdf — 0.29 MB
  • NFL - End User Terms v2 pdf — 0.08 MB
  • NFL - General Terms v2 pdf — 0.61 MB
  • NFL - Reference Offer Operations Manual Bitstream Services pdf — 1.52 MB
  • NFL - Reference Offer Operations Manual Co-location pdf — 1.63 MB
  • NFL - Reference Offer Operations Manual Direct Fibre Access Services pdf — 1.13 MB
  • NFL - Reference Offer Service Description ATA Voice pdf — 0.25 MB
  • NFL - Reference Offer Service Description Baseband pdf — 0.26 MB
  • NFL - Service Description For Bitstream 2a v1.3 pdf — 0.41 MB
  • NFL - Reference Offer Service Description Bitstream 2 pdf — 0.28 MB
  • NFL - Reference Offer Service Description Bitstream 3 pdf — 0.28 MB
  • NFL - Reference Offer Service Description Bitstream 3A pdf — 0.28 MB
  • NFL - Reference Offer Service Description Bitstream 4 pdf — 0.21 MB
  • NFL - Reference Offer Service Description for Cental office and POI Co-location pdf — 0.15 MB
  • NFL - Reference Offer Service Description For Direct Fibre Access pdf — 0.17 MB
  • NFL - Reference Offer Service Description Multicast Service pdf — 0.19 MB
  • NFL - Reference Offer Service Description For UFB Handover Connection pdf — 0.26 MB
  • NFL - Reference Offer Service Level Terms Bitstream Services pdf — 0.2 MB
  • NFL - Reference Offer Service Description For Fibre Interconnection Service pdf — 0.29 MB
  • NFL - Reference Offer Service Level Terms For Direct Fibre Access Services pdf — 0.84 MB
  • NFL - Reference Offer Service Description Bitstream 3B pdf — 0.31 MB

UFB2

UFB2 agreements

  • WSA Letter pdf — 0.12 MB
  • Northpower UFB2 Services Reference Offer Schedule To RSP Letter pdf — 0.28 MB

PONFAS Documents

  • Northpower Fibre Ponfas Fibre Unbundling Operations Manual V1 0 pdf — 1.43 MB
  • Northpower Fibre Service Description Ponfas V1 0 pdf — 0.57 MB
  • Services Level Terms For Ponfas Access Services V 1 0 pdf — 0.4 MB

Fibre Regulatory Disclosures

  • End User Connection Satisfaction Survey For Quarter Ended June 2022 pdf — 0.45 MB
  • End User Connection Satisfaction Survey For Quarter Ended March 2022 pdf — 0.45 MB
  • Schedule 20 A Transitional Report On Quality June 2022 pdf — 1.39 MB
  • Schedule 20 A Transitional Report On Quality May 2022 pdf — 1.4 MB
  • Schedule 20 A Transitional Report On Quality April 2022 pdf — 1.39 MB
  • Schedule 20 A Transitional Report On Quality March 2022 pdf — 1.39 MB
  • Schedule 20 A Transitional Report On Quality February 2022 pdf — 1.39 MB
  • Schedule 20 A Transitional Report On Quality January 2022 pdf — 1.39 MB
  • Fibre Intra-Year Disclosures for Disclosure Year 2022 & 2023 pdf — 0.44 MB
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24 hour electricity faults & outages

Kaipara & Whangarei, call: 0800 10 40 40

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Need to report an electricity outage?

If you’re in the Kaipara & Whangarei areas, please get in touch

Call 0800 10 40 40
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Please contact your retail service provider.

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