Last updated: 08:15am, 9th Oct 2021
As an essential service, Northpower’s priority is to keep the power flowing to our customers and ensure the ongoing reliability of the network and the safety of our staff and community during this COVID-19 response. Find out more about what to expect during this time and how to contact us.More Information
Organise a new connection or get a new connection when building.
If you need a new electricity connection because you’re building a new house or need a new power supply, we can help you get connected to our network.
We'll need to check that there is capacity on the network for your new connection, and ensure legal access. We will then work with you to ensure the connection is made to the correct supply point, the correct phasing is used and network fusing is available.
Here's our step-by-step guide to getting a new connection set up.
You will need to contact an energy retailer to set up an account if you are not already a customer. You can find a list of retailers at whatsmynumber.org.nz
If you are an existing or recent customer with your nominated energy retailer, you will need to contact them to advise the new address that you wish to be connected.
Please supply your retailer consumer number on our form. This can be found on your electricity bill and will help minimise delays in the process of getting you connected.
Please apply for a new electricity connection below. You can ask your electrician to assist you with the completion of the form, or have them complete the form on your behalf.
Before you get started you'll need:
Only specifically approved contractors are able to connect new lines or cables to Northpower poles or pillars. We need to know which approved contractor you would like to inspect and liven your connection. The below table will help you choose your approved contractor:
|Company||Inspections||Liven to Network||Meter Hanging|
021 735 210
Mr Electri City Ltd
09 435 3183
0800 752 8769
Wells Instrument and Electrical Services Limited (Electrasafe)
0800 934 677
Northpower will assess your connection requirements, and get back to you within 10 working days of your application, to let you know if:
When you are able to proceed, Northpower will issue you with an ICP number. You can call your retailer to arrange metering and quote this ICP number. Northpower will also supply this ICP number to your retailer.
If further network design/works is required, these will be quoted to you by Northpower Contracting and you will need to contribute to the costs of these works. Once you've accepted our quote and made payment, work can commence.
Construction of your service main (private cable / line) can be done by your electrician.
When your connection is ready to proceed, you will need to organise a service request with your chosen retailer for metering to be installed by their metering contractors.
Note some meter installers are also able to inspect, connect and liven to the network – see the table of Northpower Approved Contractors above.
Your electrician will certify your service main and also organise for the connection to be inspected and livened to the network. This can only be done by a Northpower Approved Contractor.
Your electrician and the Northpower Approved Contractor will schedule an inspection of the work, connect and liven.
At this point your energy retailer will begin billing you for your electricity.
If power is available at the boundary this service takes around 10 working days. If your request is urgent please call us on 0800 667 847.
For further advice, please contact our customer care team with any questions you have regarding the connections process - we're here to help.Apply for a new electricity connection