Organise a new connection or get a new connection when building.
If you need a new electricity connection because you’re building a new house or need a new power supply, we can help you get connected to our network.
We'll need to check that there is capacity on the network for your new connection, and ensure legal access. We will then work with you to ensure the connection is made to the correct supply point, the correct phasing is used and network fusing is available.
Here's our step-by-step guide to getting a new connection set up.
You will need to contact an energy retailer to set up an account if you are not already a customer. You can find a list of retailers at whatsmynumber.org.nz
If you are an existing or recent customer with your nominated energy retailer, you will need to contact them to advise the new address that you wish to be connected.
Please supply your retailer consumer number on our form. This can be found on your electricity bill and will help minimise delays in the process of getting you connected.
Please fill out our online Application for Work form. You can ask your electrician to assist you with the completion of the form, or have them complete the form on your behalf. Printed copies of this form are also available from our Whangarei office.
Only specifically approved contractors are able to connect new lines or cables to Northpower poles or pillars. We need to know which approved contractor you would like to inspect and liven your connection. The below table will help you choose your approved contractor:
|Company||Inspections||Liven to Network||Meter Hanging|
Electrical & Alarm Services
021 735 210
0800 436 726
Northpower will assess your connection requirements, and get back to you within 10 working days of your application, to let you know if:
When you are able to proceed, Northpower will issue you with an ICP number. You can call your retailer to arrange metering and quote this ICP number. Northpower will also supply this ICP number to your retailer.
If further network design/works is required, these will be quoted to you by Northpower Contracting and you will need to contribute to the costs of these works. Once you've accepted our quote and made payment, work can commence.
Construction of your service main (private cable / line) can be done by your electrician.
When your connection is ready to proceed, you will need to organise a service request with your chosen retailer for metering to be installed by their metering contractors.
Note some meter installers are also able to inspect, connect and liven to the network – see the table of Northpower Approved Contractors above.
Your electrician will certify your service main and also organise for the connection to be inspected and livened to the network. This can only be done by a Northpower Approved Contractor.
Your electrician and the Northpower Approved Contractor will schedule an inspection of the work, connect and liven.
At this point your energy retailer will begin billing you for your electricity.
Contact our customer care team with any questions you have regarding the connections process - we're here to help.Contact Us