Last updated: 01:43pm, 24th Mar 2020
As an essential service, Northpower’s priority is to keep the power and fibre broadband running for our customers, ensuring the ongoing reliability of our networks and the safety of our staff and community during this Level 4 response. Find out more about what to expect during this time and how to contact us.
There's many factors that can affect broadband performance. Our 'Making the most of your fibre connection' video explains this and has a few ideas on how to get the best broadband possible.
Check out our handy guidance booklets on getting the best from your broadband connection.
The Commerce Commission also have some helpful beginners information sheets on getting the best from your broadband connection.
They cover topics such as how to spot any issues which might be affecting your broadband performance, how to test your broadband speed, getting the best from your WiFi and choosing the best plan and provider for you.More info