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Opening up new opportunities for Northland

Northpower Fibre contracted with Northpower to build the Whangarei ultra-fast broadband network, completed in May 2014. The network passed 22,700 end users and we have one of the highest uptake levels among New Zealand UFB networks.

The Government has chosen Northpower Fibre to build UFB fibre networks in 12 more towns throughout Kaipara and Whangarei between April 2017 and the end of 2021 - putting fibre within reach of another 9,000 Northlanders.

Agreements and Disclosures

The Government's UFB and UFB2 initiatives are designed to deliver world class fibre networks to businesses, schools, health premises and residential households.

More info

Transforming educational achievement

Northpower Fibre is a founding partner of the Taitokerau Education Trust which is helping to transform the educational achievement and engagement of our Northland children and families.

Donate now!

Vulnerable End Users

If you consider yourself a Vulnerable End User and your Telecommunication service is delivered via the Northpower Fibre Network, you must contact your Telecommunication Provider (retailer) and inform them as soon as practical.

All Vulnerable End Users should ensure they have an alternative form of communication in case their Fibre Telecommunication service is disrupted i.e. cell phone.

All Fibre telecommunications connections require power to work. To ensure continuous service through a power outage, a Vulnerable End User should have a UPS (uninterrupted power supply) installed at their premise.

If you have any other questions related to Vulnerable End Users, please contact Telecommunications Provider (retailer)

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24 hour electricity faults & outages

Kaipara & Whangarei, call: 0800 10 40 40

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Need to report an electricity outage?

If you’re in the Kaipara & Whangarei areas, please get in touch

Call 0800 10 40 40
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Need to report a fibre outage?

Please contact your retail service provider.

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  • Get Connected
    Get Connected
    • Electricity
    • Fibre
    • Alternative Energy
  • Electricity
    Electricity
    • Services
    • Safety around the network
    • Our Electricity Network
    • Disclosures
    • Electricity distribution pricing
    • Helpful advice
    • Electricity in New Zealand
    • Faults and outages
    • Your Energy
  • Fibre
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    • About Us
    • Partners
    • Agreements and Disclosures
    • Faults and outages
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  • Contact Us
    Contact Us
    • Online Forms
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    • Faults & Outages
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    • Anonymous Whistle Blower