Last updated: 01:43pm, 24th Mar 2020
As an essential service, Northpower’s priority is to keep the power and fibre broadband running for our customers, ensuring the ongoing reliability of our networks and the safety of our staff and community during this Level 4 response. Find out more about what to expect during this time and how to contact us.
Northpower Fibre contracted with Northpower to build the Whangarei ultra-fast broadband network, completed in May 2014. The network passed 22,700 end users and we have one of the highest uptake levels among New Zealand UFB networks.
The Government has chosen Northpower Fibre to build UFB fibre networks in 12 more towns throughout Kaipara and Whangarei between April 2017 and the end of 2021 - putting fibre within reach of another 9,000 Northlanders.
If you consider yourself a Vulnerable End User and your Telecommunication service is delivered via the Northpower Fibre Network, you must contact your Telecommunication Provider (retailer) and inform them as soon as practical.
All Vulnerable End Users should ensure they have an alternative form of communication in case their Fibre Telecommunication service is disrupted i.e. cell phone.
All Fibre telecommunications connections require power to work. To ensure continuous service through a power outage, a Vulnerable End User should have a UPS (uninterrupted power supply) installed at their premise.
If you have any other questions related to Vulnerable End Users, please contact Telecommunications Provider (retailer)