np_logo
  • Get Connected
    • Electricity
    • Fibre
    • Alternative Energy
  • Electricity
    • Services
    • Safety around the network
    • Our Electricity Network
    • Disclosures
    • Electricity distribution pricing
    • Helpful advice
    • Electricity in New Zealand
    • Faults and outages
  • Fibre
    • About Us
    • Partners
    • Governance
    • Disclosures
    • Agreements
    • Faults and outages
    • Helpful Advice
    • Register Your Interest
  • Services
    • Distribution
    • Transmission
    • Fibre
    • Gas
    • Acoustic Inspection Services
  • Articles
    • Community
    • Fibre
    • Electricity
    • Solutions
    • Services
    • Company
    • Media
    • Sponsorships
  • Company
    • About Us
    • Safety
    • Suppliers to Northpower
    • Careers at Northpower
    • Publications and Disclosures
    • Legal forms
    • COVID-19 Response
  • Contact Us
    • Online Forms
    • General Enquiries
    • Faults & Outages
    • Locations
    • Complaints
    • Anonymous Whistle Blower

COVID-19 Response

Last updated: 07:52pm, 14th Feb 2021

As an essential service, Northpower’s priority is to keep the power and fibre broadband running for our customers. To ensure the ongoing reliability of our networks and the safety of our staff and community, we're currently following the recommended COVID protocols.

Find out more about what to expect during this time and how to contact us.

Learn more here
  • Home
  • Electricity

Providing safe, reliable energy is what we do every day.

We manage and deliver our area's electricity network, shaping it to enable new technologies and evolving customer choice.

Find out more about our services

We have a range of handy services. Select a category to get started.

Electricity at
Your Place

Connections

  • Moving house
  • Electricity connections
  • Electricity disconnections
  • Alternative energy
  • Builder's temporary power supply

Maintenance

  • Tree trimming
  • House Certificate of Verification (COV) inspection

Safety Around
the Network

Safety above ground

  • Transporting high loads
  • Working near overhead lines

Safety below ground

  • Finding underground pipes and cables
  • Digging near power poles

Trade & Developer
Information

For Developers

  • Developer Drawings
  • NP Guides & Standards
  • Industry Guides & Standards
  • Low voltage reticulation
  • Subdivision services

For Trades

  • Trade Drawings
  • NP Guides & Standards
  • Industry Guides & Standards
  • Installing an electricity meter
  • Meter wiring diagrams
  • Online Forms

Additional
Services

Other services

  • Thermal imaging
  • Undergrounding power
  • School and community education services

Keeping safe around our network

Shifting high loads, trimming trees or digging anywhere around our network?

Check here for free advice and help to get the job done safely.

More Info
Draft 24 I3804

Browse our resources

Fluctuating power

Flickering lights or power surges can be a sign of fluctuating power.

More info

Household power costs

Ever wondered what it costs to run the appliances at your place?

More info

Your electricity meter

Here's how your electricity use is measured and how to read your meter.

More info
Related articles
Community

$80 shareholder reward to every Northpower consumer

Draft 24 I4806
Electricity

Electricity Authority no longer wants to ‘act reasonably’

Draft 24 I3804

Ownership

The Northpower Trust owns Northpower on behalf of consumers connected to Northpower's electricity network in Whangarei and Kaipara districts.

More info

Get in touch

We'd love to hear from you and talk about how we can help.

Contact us
  • Get Connected
  • Electricity
  • Fibre
  • Alternative Energy
  • Electricity
  • Services
  • Safety around the network
  • Our Electricity Network
  • Disclosures
  • Electricity distribution pricing
  • Helpful advice
  • Electricity in New Zealand
  • Faults and outages
  • Fibre
  • About Us
  • Partners
  • Governance
  • Disclosures
  • Agreements
  • Faults and outages
  • Helpful Advice
  • Register Your Interest
  • Services
  • Distribution
  • Transmission
  • Fibre
  • Gas
  • Acoustic Inspection Services
  • Articles
  • Community
  • Fibre
  • Electricity
  • Solutions
  • Services
  • Company
  • Media
  • Sponsorships
  • Company
  • About Us
  • Safety
  • Suppliers to Northpower
  • Careers at Northpower
  • Publications and Disclosures
  • Legal forms
  • COVID-19 Response
  • Contact Us
  • Online Forms
  • General Enquiries
  • Faults & Outages
  • Locations
  • Complaints
  • Anonymous Whistle Blower
24 hour electricity faults & outages

Kaipara & Whangarei, call: 0800 10 40 40

© Northpower Limited 2021
Terms of Use Privacy Statement Remote Access

Need to report an electricity outage?

If you’re in the Kaipara & Whangarei areas, please get in touch

Call 0800 10 40 40
Loading outage information…
Need to report a fibre outage?

Please contact your retail service provider.

What can we help
you find?

  • Get Connected
    Get Connected
    • Electricity
    • Fibre
    • Alternative Energy
  • Electricity
    Electricity
    • Services
    • Safety around the network
    • Our Electricity Network
    • Disclosures
    • Electricity distribution pricing
    • Helpful advice
    • Electricity in New Zealand
    • Faults and outages
  • Fibre
    Fibre
    • About Us
    • Partners
    • Governance
    • Disclosures
    • Agreements
    • Faults and outages
    • Helpful Advice
    • Register Your Interest
  • Services
    Services
    • Distribution
    • Transmission
    • Fibre
    • Gas
    • Acoustic Inspection Services
  • Articles
    Articles
    • Community
    • Fibre
    • Electricity
    • Solutions
    • Services
    • Company
    • Media
    • Sponsorships
  • Company
    Company
    • About Us
    • Safety
    • Suppliers to Northpower
    • Careers at Northpower
    • Publications and Disclosures
    • Legal forms
    • COVID-19 Response
  • Contact Us
    Contact Us
    • Online Forms
    • General Enquiries
    • Faults & Outages
    • Locations
    • Complaints
    • Anonymous Whistle Blower