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  • Our Electricity Network

Our network at a glance

We're an electricity distribution company, which means we carry electricity from local substations across our lines network to homes and businesses 365 days per year, 24 hours round the clock.

Northpower owns, operates and maintains both the electricity and fibre networks in Whangarei and Kaipara

The network includes:

  • 3,700 kilometres of high voltage line and cables
  • Approx. 54,000 power poles
  • Approx. 57,500 connected customers

The Network Effect

Here at Northpower we work together as a family to ensure our customers' critical electricity infrastructure is always on. 

We're an extended network of interconnected people that build, manage, evolve and re-invent the technology networks that people have come to rely on.

We've call this unique way of being 'The Network Effect'.

Shaping the networks that connect people & taking communities into the future

Our network was originally built in the 1950's so it's aging at the same time we're experiencing increasing demand.

We're constantly looking to the future and planning now for how our network will be used, so we can cater for demand. This includes building in capacity for ever changing energy environments and technical innovations - like electric vehicles.

We're continually shaping our networks to provide safe, reliable electricity and communications infrastructure both now and for future generations.

However, it's also costing more to keep our network running than ever before. Building our future networks will have an impact on the cost of electricity. Learn more here about electricity pricing in the future.

We continue to invest in our network through upgrading, replacing and refurbishing assets. In the last year alone we replaced over 400 power poles

We have a planned spend of $12,5 million in the current year to invest in network maintenance and key new infrastructure projects.

You can be confident that we're investing wisely for the energy future of Northland.

Alternative energy generation

Alternative energy generation - such as solar and wind power are also increasingly popular options. There's a detailed process for connecting any system to our network because we have to consider things like electrical safety and compliance, our network capacity to handle excess electricity coming into it, along with any adverse effects from a new connection that could interrupt the electricity supply. 

Find out more

What's involved in running the Northpower network?

There's a lot that goes into running an electricity network and making sure that power is always there when you flick the switch. To ensure the reliable delivery of power we:

  • Schedule and perform everyday network maintenance
  • Carry out repairs to the network 24/7 after storm events to get the power back as soon as possible
  • Continually renovate, refurbish and upgrade aging network infrastructure so it's fit for purpose
  • Construct new substations to handle network load
  • Upgrade the network and customer's connections to meet ever changing needs across many varied locations
  • Plan for future to ensure we'll have the infrastructure in place to cater for rapidly changing technological advancements.

Improving accessibility, opportunity and prosperity for our communities

Our electricity network is the power behind Northland's rapidly growing economy - helping people to live, work and holiday in a spectacular location while remaining globally connected.

Along with being a major employer in the region we also facilitate other businesses to grow and expand by providing them with reliable future-proofed infrastructure.

Every year we invest in our network. This expenditure and expansion provides another boost to our economy.

We recognise the critical importance of reliable electricity supply in servicing Northland's ever growing economy and communities, and the role we have in continuing to open up new opportunities for the future.

Giving back to our community

The investment we're making in Northland's electricity and communications infrastructure demonstrates our commitment to the community that we've been a part of since the 1920's.

We directly give back to our community through our sponsorship programmes and the almost $100 million we've returned to customers since 1993 via the annual dividend paid from the Northpower Trust.

Learn more about Northpower's involvement in our local community.

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24 hour electricity faults & outages

Kaipara & Whangarei, call: 0800 10 40 40

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Need to report an electricity outage?

If you’re in the Kaipara & Whangarei areas, please get in touch

Call 0800 10 40 40
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Need to report a fibre outage?

Please contact your retail service provider.

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