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Electricity connections

Let's get you connected to our network.

Here's where you can organise a new electricity connection, make changes to your existing supply and troubleshoot any power connection issues.

Moving house

Here's how to get connected if you're moving house.

More info

Getting a new electricity connection

Organise a new connection or get a new connection when building.

More info

Fluctuating power supply

Experiencing flickering lights or power surges? We can help find the cause of any fluctuating power problems.

More info

Alteration to electricity supply

If your electricity needs have changed, talk to us about an alteration to your electricity supply.

More info

Service lines

The power line that runs from the street to your house is called a service line. Find out about who's responsible for its maintenance.

Find out more

Electricity easements

An electricity easement grants us access to all electricity reticulation on private property, so we can keep our network running.

Find out more

Electromagnetic fields

Electromagnetic fields are all around us. Here you can learn more about them and see some handy links for further info.

Find out more

Helpful advice

Learn more about power use, your electricity meter and power bill, hot water problems, tree maintenance and other useful tips to help make the most of your connection.

More info
  • Get Connected
  • Electricity
  • Fibre
  • Alternative Energy
  • Electricity
  • Services
  • Safety around the network
  • Our Electricity Network
  • Disclosures
  • Electricity distribution pricing
  • Helpful advice
  • Electricity in New Zealand
  • Faults and outages
  • Your Energy
  • Fibre
  • About Us
  • Partners
  • Agreements and Disclosures
  • Faults and outages
  • Helpful Advice
  • Register Your Interest
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24 hour electricity faults & outages

Kaipara & Whangarei, call: 0800 10 40 40

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Need to report an electricity outage?

If you’re in the Kaipara & Whangarei areas, please get in touch

Call 0800 10 40 40
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Need to report a fibre outage?

Please contact your retail service provider.

What can we help
you find?

  • Get Connected
    Get Connected
    • Electricity
    • Fibre
    • Alternative Energy
  • Electricity
    Electricity
    • Services
    • Safety around the network
    • Our Electricity Network
    • Disclosures
    • Electricity distribution pricing
    • Helpful advice
    • Electricity in New Zealand
    • Faults and outages
    • Your Energy
  • Fibre
    Fibre
    • About Us
    • Partners
    • Agreements and Disclosures
    • Faults and outages
    • Helpful Advice
    • Register Your Interest
  • Services
    Services
    • Distribution
    • Transmission
    • Fibre
    • Gas
    • Inspection Solutions
  • Articles
    Articles
    • Community
    • Fibre
    • Electricity
    • Solutions
    • Services
    • Company
    • Media
    • Sponsorships
  • Company
    Company
    • About Us
    • Safety
    • Suppliers to Northpower
    • Careers at Northpower
    • Publications and Disclosures
    • Legal Forms
    • COVID-19 Response
  • Contact Us
    Contact Us
    • Online Forms
    • General Enquiries
    • Faults & Outages
    • Locations
    • Complaints
    • Anonymous Whistle Blower