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COVID-19 Response

Last updated: 08:15am, 9th Oct 2021

As an essential service, Northpower’s priority is to keep the power flowing to our customers and ensure the ongoing reliability of the network and the safety of our staff and community during this COVID-19 response. Find out more about what to expect during this time and how to contact us.

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Agreements

In Whangarei, the ultra-fast broadband (UFB) network has been constructed by Northpower Fibre. UFB services are offered to network customers by Retail Service Providers (RSPs). Please see our Partners page for more information.

Consent and Licence to Install Form

Download the Northpower Consent and Licence to Install Form in PDF format:

  • Northpower Fibre Licence to Install pdf — 0.04 MB

UFB partnership between Northpower Fibre and Crown Infrastructure Partners (on behalf of the Government).

Below are links to documents relating to the UFB partnership between Northpower Fibre and Crown Infrastructure Partners (on behalf of the Government).

Deed of Open Access

  • Deed Of Open Access Undertakings For Fibre Services Whangarei Lfc Ltd Amended 2018 pdf — 1.09 MB
  • Deed Of Open Access Undertakings For Fibre Services Northpower Lfc2 Limited Amended 2018 pdf — 1.25 MB

Whangarei LFC Transaction Documents

  • Northpower Network Infrastructure Assets Transfer Agreement pdf — 0.19 MB
  • Northpower Network Infrastructure Project Agreement And Schedules pdf — 0.71 MB
  • Northpower Shareholders Agreement pdf — 1.39 MB

Variations to Reference Offer

  • NFL - Glide Path for 1 Gig/500 and Voice Services (Feb 2017) pdf — 0.18 MB
  • NFL - Service Description for Bitstream 2A Version 1 (2 Feb 2017) pdf — 0.35 MB
  • NFL - Out Of Service ONTs (23 September 2016) pdf — 0.2 MB
  • NFL - Premises Network Agreement pdf — 0.09 MB
  • NFL - Price Point Variation - Bitstream 3b Max/Max Education Product (Feb 2019) pdf — 0.03 MB
  • WLFC - Wholesale Services Agreement – Additional 50/20 Bitstream 2 Products (Expired 31 Dec 14) pdf — 0.08 MB
  • WLFC - Additional Co Location Products pdf — 0.07 MB
  • WLFC - Wholesale Services Agreement -Service Description Bitstream 2 pdf — 0.05 MB
  • WLFC - Residential Installation Offer pdf — 0.11 MB
  • WLFC - Amendments To Reference Offer Version 1.0 V3 pdf — 2 MB
  • WLFC - Amendments To Reference Offer Version 1.0 V2 pdf — 1.73 MB
  • WLFC - Amendments To Reference Offer Version 1.0 V1 pdf — 1.44 MB
  • NPF - Support Offer (Expired - 1 Jan 14) pdf — 0.23 MB
  • WLFC - Offer and Marketing Support Extended (Expired -28 June 13) pdf — 0.06 MB
  • WLFC - Offer And Marketing Support (Expired - 22 April 13) pdf — 0.06 MB
  • WLFC - Two Month's Free Service And Advertising Offer (expired - 28 Sept 12) pdf — 0.07 MB

Reference Offer

  • NPF - End User Terms v2 pdf — 0.08 MB
  • NPF - General Terms v2 pdf — 0.61 MB
  • NFL Price List July 2021 pdf — 0.93 MB
  • NPF Price List January 2020 pdf — 0.6 MB
  • WLFC - Reference Offer End User Terms (Expired) pdf — 0.08 MB
  • WLFC - Reference Offer General Terms (Expired) pdf — 0.29 MB
  • WLFC - Reference Offer Operations Manual Bitstream Services pdf — 1.52 MB
  • WLFC - Reference Offer Operations Manual Co-location pdf — 1.63 MB
  • WLFC - Reference Offer Operations Manual Direct Fibre Access Services pdf — 1.13 MB
  • WLFC - Reference Offer Service Description ATA Voice pdf — 0.25 MB
  • WLFC - Reference Offer Service Description Baseband pdf — 0.26 MB
  • WLFC - Reference Offer Service Description Bitstream 2 pdf — 0.28 MB
  • NFL - Service Description For Bitstream 2a v1.1 pdf — 0.31 MB
  • WLFC - Reference Offer Service Description Bitstream 3 pdf — 0.28 MB
  • WLFC - Reference Offer Service Description Bitstream 3A pdf — 0.28 MB
  • WLFC - Reference Offer Service Description Bitstream 4 pdf — 0.21 MB
  • WLFC - Reference Offer Setrvice Description for Cental office and POI Co-location pdf — 0.15 MB
  • WLFC - Reference Offer Service Description For Direct Fibre Access pdf — 0.17 MB
  • WLFC - Reference Offer Service Description Multicast Service pdf — 0.19 MB
  • WLFC - Reference Offer Service Description For UFB Handover Connection pdf — 0.26 MB
  • WLFC - Reference Offer Service Level Terms Bitstream Services pdf — 0.2 MB
  • WLFC - Reference Offer Service Description For Fibre Interconnection Service pdf — 0.29 MB
  • WLFC - Reference Offer Service Level Terms For Direct Fibre Access Services pdf — 0.84 MB
  • NFL Reference Offer Service Description Bitstream 3B pdf — 0.31 MB

UFB2

UFB2 agreements

  • WSA Letter pdf — 0.12 MB
  • Northpower UFB2 Services Reference Offer Schedule To RSP Letter pdf — 0.28 MB

PONFAS Documents

  • Northpower Fibre Ponfas Fibre Unbundling Operations Manual V1 0 pdf — 1.43 MB
  • Northpower Fibre Service Description Ponfas V1 0 pdf — 0.57 MB
  • Services Level Terms For Ponfas Access Services V 1 0 pdf — 0.4 MB
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24 hour electricity faults & outages

Kaipara & Whangarei, call: 0800 10 40 40

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If you’re in the Kaipara & Whangarei areas, please get in touch

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