In case of an emergency during a power outage phone 111 immediately.
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Please note:
We try to refresh our website outages information at least half hourly, so if you can't see your outage please check again in a few minutes.
Our outage map shows the general area of current faults and are displayed for indicative purposes only. Treat all lines as live at all times.
It's important to ensure that you're prepared for storms or other situations that may affect your power supply.
Civil Defence have some great guidelines on how to prepare for an emergency. It's a good idea to put together an emergency survival and getaway kit, which includes a flashlight, batteries and a first aid kit.
Before a storm arrives, we recommend tying down trampolines, securing outdoor furniture and trimming trees which may come into contact with overhead powerlines during bad weather.
Some outages will last longer than others
Unplanned outages may last longer if it is dark or the weather is causing danger, access to the fault is limited, a storm has caused damage in multiple areas, the damage is severe, or if fault responders are busy.
Safety First! Our priority is safety and we will be working as hard as we can to get the power back on safely as soon as possible.
We will try to add an estimated restoration time to the above map, so check there for details.
Remember to treat all power lines as live at all times and stay clear!
Things to check before reporting a fault;
Hot water or oven not working? Are only some power points working? This could be a fault with the supply to your home or Northpower may be controlling the hot water load. Call us to check if there is a fault affecting your home.
You will be liable for the repair costs if;
Kaipara & Whangarei, call:
0800 10 40 40