Last updated: 08:53am, 13th May 2020
As an essential service, Northpower’s priority is to keep the power and fibre broadband running for our customers. To ensure the ongoing reliability of our networks and the safety of our staff and community, we’ll be maintaining Alert Level 3 protocols as the country moves to Alert Level 2. Find out more about what to expect during this time and how to contact us.
Northpower Fibre is a Wholesale member of the Telecommunication Disputes Resolution Service (TDR).
TDR is a free service for residential and small business customers to help resolve disputes about telecommunication services.
If a problem arises - including faults or issues with an installation - you should first contact your retail service provider (also known as an Internet Service Provider / ISP) and let them know about the problem.
Your retail service provider will contact us if the issue involves our network and we will work with you and your service provider to resolve the issue.
If you are unable to come to an agreement with your telecommunications company, or it has been more than six weeks since you complained and the issue is yet to be resolved, then TDR may be able to help.
Please contact TDR on 0508 98 98 98 or visit their website - tdr.org.nz for further information.