Northpower Limited is committed to ensuring that your privacy is protected. This Privacy Statement governs the collection, use and disclosure of your personal information by us and has been prepared in accordance with our obligations and your rights set out in the New Zealand Privacy Act 2020.
This Privacy Statement explains how:
We may collect personal information about you that you have provided to us. You may do this in a number of ways including when you apply to receive services from us, through the way you use our products and services and when you participate in consumer promotions and surveys. We may also collect information about you from another source (such as credit agencies, electricity retailers, metering companies, our contractors and customers).
The personal information we collect may include your name, address, contact information, your energy retailer or fibre retailer, data from your electricity meter, data about your fibre usage and any other information we need to provide services to you or to maintain and optimise the performance of our networks.
Our CCTV cameras record footage at some of our sites.
We collect this information for the purposes described in the next section.
Use of personal information
We may use this personal information for purposes connected with our business, including:
We may use and disclose CCTV footage for the following purposes:
We, and any authorised third party, may monitor any online or email communication you have with us for cybersecurity purposes.
Disclosure of personal information to third parties
There may be situations where we disclose your personal information to third parties. Any disclosure will be in accordance with the Privacy Act and we will only disclose your personal information to the following persons:
We may also disclose your personal information without your consent if required to by law or if necessary to:
We take all reasonable steps to ensure that all information we collect, hold, use and disclose is accurate, complete, up to date and stored in a secure environment and protected from unauthorised access, modification or disclosure.
We take all reasonable steps to ensure your personal information is disposed of appropriately once it is no longer needed for the purpose for which it was collected. CCTV footage will be deleted on a regular basis.
You may request an inspection of or update or correction to the personal information we hold about you, or lodge a complaint or make any privacy related enquiry by contacting our Privacy Officer by:
In order to assist us to locate your information please provide us with sufficient details of what you are seeking. In some cases, we may decline all or part of your request, for example, if disclosing the information would infringe the privacy of another individual.
In some cases there may be a charge for providing you with copies of your personal information. We will advise you of this prior to sending your information to you.
If you request a correction to the information held by us and if it is reasonable in the circumstances we will make the requested change or correction. Otherwise we will take reasonable steps to mark that information as having been subject to a request for change or correction.
In this Privacy Statement:
Changes to our Privacy Statement
We may change this Privacy Statement from time to time. We will tell you by posting an updated Privacy Statement on our website. Any change we make applies from the date we post it on the website. This Privacy Statement was posted on 23 October 2020.
Third party websites
Our website may contain links to third party websites. These websites have not been prepared by us and are not controlled by us. They are provided for your convenience only, and do not imply that we check, endorse, approve or agree with the privacy practices of the third party websites. Accordingly, we are not liable to any person for any of the content contained on any third party websites or the use of the same.
We encourage you to be aware when you leave our website and to read the privacy statements of each and every website that collects personal information.