Continuous improvement of systems and processes

As part of our commitment to continuous improvement of our systems and processes, we're always looking for efficiencies and ways to do business better.

We pride ourselves on collaborating with our customers to incorporate and integrate with their business processes and procedures wherever possible in the work we do.

Some examples of this include:

• Effective scheduling systems and forward works planning - providing our customer with proactive insights into the works programme and regular updates
• Utilisation of digital technologies in the field, with all crews having access to digital devices allowing for streamlined work processes and paper reduction. We are the first in our industry to pilot the use of remotely operated digital security signs for outages at sites, improving efficiencies and saving costs. Inter-regional and remote access also allows for the signs to be used during emergency situations eg tsunami warnings
• Collaborating with our clients to suggest process and product improvements, proactively identifying issues and working alongside them to resolve as a trusted partner
• Continuous improvement of the earthing cleaning tool - taking an existing tool and improving to make it simpler and more time-efficient to use which is currently being trialed within teams and receiving positive feedback.