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  • Employee Password Self Service

Employee Password Self Service

Take ownership of your account by changing your password or unlocking your account online, anytime!

Find out more

Please note:

  • You can only change your password once a day
  • You can’t re-use any of the last 10 passwords, and it must be a minimum of 8 characters
  • Try using a passphrase, this can be helpful in remembering your password if you change it often

Remember to change your password on all apps and devices to ensure they keep working smoothly.

Use your full Northpower email address Eg: alex.tricity@northpower.com

Any issues contact the Helpdesk.

Reset your password / Unlock your account
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24 hour electricity faults & outages

Kaipara & Whangarei, call: 0800 10 40 40

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Need to report an electricity outage?

If you’re in the Kaipara & Whangarei areas, please get in touch

Call 0800 10 40 40
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Need to report a fibre outage?

Please contact your retail service provider.

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  • Get Connected
    Get Connected
    • Electricity
    • Fibre
    • Alternative Energy
  • Electricity
    Electricity
    • Services
    • Safety around the network
    • Our Electricity Network
    • Disclosures
    • Electricity distribution pricing
    • Helpful advice
    • Electricity in New Zealand
    • Faults and outages
    • Your Energy
  • Fibre
    Fibre
    • About Us
    • Partners
    • Agreements and Disclosures
    • Faults and outages
    • Helpful Advice
    • Register Your Interest
  • Services
    Services
    • Distribution
    • Transmission
    • Fibre
    • Gas
    • Inspection Solutions
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  • Contact Us
    Contact Us
    • Online Forms
    • General Enquiries
    • Faults & Outages
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    • Anonymous Whistle Blower