Cyclone Gabrielle
Northland is still experiencing outages in the wake of Cyclone Gabrielle.
Follow this page to keep up-to-date with the latest information.
See our interactive status map below.
Interactive status map
We have created an interactive map to help you find out what outages we are working on and the estimated restoration time.
A summary of this information is also available in text below the outage map, which may be easier to read for slower broadband connections.
We know it's not perfect but hope you find the information it contains useful.
To navigate the map below, enter your address (including suburb) in the top left corner and the map will zoom to your address. The orange-coloured areas show high-voltage outages, whereas the small black pins show low-voltage outages and their assigned ticket number.
Please be aware that you'll need to click on the orange areas or black pins to bring up the full details, and that the black pins with only show up if you've zoomed in enough.
If power has been restored to your neighbourhood but you do not have power, please call our call centre to ensure we know about your fault.
Important Links
Northpower Facebook - We're sharing frequent video updates on our Facebook page.
Civil Defence - Cyclone Gabrielle information and assistance.
MetService Warnings - Current weather warnings and forecast.
Current Road Closures - Check for updates on current road closures around Northland.
Top Energy Outages - Outage information for if you live in the Far North.
If you are in immediate danger call 111!
Service line damaged?
What is a service line and who is responsible:
Service Line
The powerlines that run from the street to your house is called a service line. Service lines can be either overhead or underground.
Who is responsible for the service line?
Property owners are responsible for the powerlines, pole and underground cables that supply electricity from our network to their property. In most cases the service line starts at the property boundary.
This doesn't include any Northpower-owned meters, relays and transformers.
If you have damage to your service line:
- If the damage is near the point of entry (the connection point where the line attaches to your building), your electrician can help.
- If you have damage to the line and poles on your property, please get in touch with one of the contractors listed in the table below.
Any damage will likely be covered by your insurance, please be sure to get in touch with your insurance company too.
Service line damaged? Contact a contractor below:
- MEC Electric 021 468 855 mecelectric.north@gmail.com
- Bright Power 021 623 127 leslie@brightpower.net.nz