Last updated: 01:43pm, 24th Mar 2020
As an essential service, Northpower’s priority is to keep the power and fibre broadband running for our customers, ensuring the ongoing reliability of our networks and the safety of our staff and community during this Level 4 response. Find out more about what to expect during this time and how to contact us.
Here's how to get your electricity reconnected if you've moved house, have an overdue bill, or after a permanent disconnection.
If you've moved into a house where there is no power, you'll need to contact an electricity retailer - see whatsmynumber.org.nz for a list of retailers.
You'll need to give them the ICP (Installation Control Point) number of the property, which can be found in the meter box.
They will then contact us and we'll arrange a site visit to reconnect the power.
If the power is still connected, you'll still need to sign up with an electricity retailer as soon as possible. Contact them and provide them with your ICP number.
If you don't do this then your electricity will be disconnected and you'll be charged a reconnection fee.
If your electricity has been disconnected because of an overdue account, you'll need to make payment arrangements with your electricity retailer. They will then contact us to arrange a reconnection.
If your electricity has been disconnected for longer than six months, you will need to organise an inspection for a Certificate of Verification (COV) to be issued.
If you’re not sure how long your power has been disconnected, either Northpower or your electricity retailer can tell you how long the power has been disconnected and whether you will need an inspection.
Contact your preferred electricity retailer to create an account and request a reconnection. Please tell them that a Certificate of Verification has been arranged.
They'll arrange for us to visit your property, sight the COV and reconnect the power.
If you're using a Northpower Inspector for your COV work, they'll be able reconnect the power as soon as it passes provided we've received the reconnection request from your electricity retailer.
Inspect the wiring at your place to make sure it's electrically safe.
More info