Last updated: 03:26pm, 13th Aug 2020
As an essential service, Northpower’s priority is to keep the power and fibre broadband running for our customers. To ensure the ongoing reliability of our networks and the safety of our staff and community, we're currently following the recommended COVID protocols.
Find out more about what to expect during this time and how to contact us.
We can help you work safely if you're doing home maintenance like roofing, spouting, painting and water blasting, tree trimming or installing scaffolding anywhere near powerlines.
Talk to us about arranging a temporary power disconnection while you do the work.
In most cases it's free to have power disconnected between Monday to Friday 8am to 4pm.
Please provide us with your name and contact number; the address of the property where the disconnection will happen; the ICP (Installation Control Point) number of the property where the disconnection will happen and the date and time you would like the power to be disconnected.
You can find your ICP number on the meter box or on your power bill.
Please note that you'll need to book your disconnection at least two working days in advance of the temporary disconnection.
Once you've finished work, please contact us to arrange for the power to be switched back on.
If any electrical work has been carried out, we need to see the electrical certificate of compliance from your electrician before we turn the power back on.
Sometimes an inspection will be required, however we'll let you know if this is required when you make your temporary disconnection booking.
Talk to us about arranging a temporary power disconnection or organise for your power to be reconnected.Contact us