Last updated: 01:43pm, 24th Mar 2020
As an essential service, Northpower’s priority is to keep the power and fibre broadband running for our customers, ensuring the ongoing reliability of our networks and the safety of our staff and community during this Level 4 response. Find out more about what to expect during this time and how to contact us.
The powerline that runs from the street to your house is called a service line. Service lines can be either overhead or underground.
Property owners are responsible for the powerlines, poles and underground cables that supply electricity from our network to their property. In most cases the service line starts at the property boundary.
This doesn't include any Northpower-owned meters, relays and transformers.
If the service line is shared between one or more properties, then safety and maintenance is a shared responsibility between neighbours.
Sometimes it can be difficult to determine the exact point where ownership and responsibility transfers from Northpower to the property owner. If you’re unsure, please contact us.
We regularly carry out safety inspections on our network and if we find any unsafe service lines, we'll contact the property owner and let them know what work is needed to make them safe.
Property owners should also regularly check service lines and service poles. If you are concerned please contact us or your electrician to assess the need for repairs before the situation becomes dangerous and expensive to fix.