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Service lines

The powerline that runs from the street to your house is called a service line. Service lines can be either overhead or underground.

Who's responsible for the service line?

Property owners are responsible for the powerlines, poles and underground cables that supply electricity from our network to their property. In most cases the service line starts at the property boundary.

This doesn't include any Northpower-owned meters, relays and transformers.

Property Boundary

Shared service lines

If the service line is shared between one or more properties, then safety and maintenance is a shared responsibility between neighbours.

Sometimes it can be difficult to determine the exact point where ownership and responsibility transfers from Northpower to the property owner. If you’re unsure, please contact us.

Unsafe service lines

We regularly carry out safety inspections on our network and if we find any unsafe service lines, we'll contact the property owner and let them know what work is needed to make them safe.

Property owners should also regularly check service lines and service poles. If you are concerned please contact us or your electrician to assess the need for repairs before the situation becomes dangerous and expensive to fix.

Tree trimming

To keep you safe and protect your electricity supply, our expert arborists can keep your trees clear of powerlines.

More info
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24 hour electricity faults & outages

Kaipara & Whangarei, call: 0800 10 40 40

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Need to report an electricity outage?

If you’re in the Kaipara & Whangarei areas, please get in touch

Call 0800 10 40 40
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    • Faults and outages
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