The powerline that runs from the street to your house is called a service line. Service lines can be either overhead or underground.
Property owners are responsible for the powerlines, poles and underground cables that supply electricity from our network to their property. In most cases the service line starts at the property boundary.
If the service line is shared between one or more properties, then safety and maintenance is a shared responsibility between neighbours.
Sometimes it can be difficult to determine the exact point where ownership and responsibility transfers from Northpower to the property owner. If you’re unsure, please contact us.
Property owners should also regularly check service lines and service poles. If you are concerned please contact us or your electrician to assess the need for repairs before the situation becomes dangerous and expensive to fix.
We regularly carry out safety inspections on our network and if we find any unsafe service lines, we'll contact the property owner and let them know what work is needed to make them safe.
If the damage is near the point of entry (the connection point where the line attaches to your building), your electrician can help.
If you have damage to the line and poles on your property, please get in touch with one of the contractors listed below.