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Moving house

If you’re moving house and need to arrange for the power to be connected, you'll need to get in touch with an energy retailer and sign up as a customer first. If you’re already a customer, your energy retailer can move your account to your new home.

To sign up or change energy retailer, you will need your ICP (Installation Control Point) number which can be found in the meter box.

Browse a list of energy retailers in your area at whatsmynumber.org.nz.

  • Get Connected
  • Electricity
  • Fibre
  • Alternative Energy
  • Electricity
  • Services
  • Safety around the network
  • Our Electricity Network
  • Disclosures
  • Electricity distribution pricing
  • Helpful advice
  • Electricity in New Zealand
  • Faults and outages
  • Fibre
  • About Us
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24 hour electricity faults & outages

Kaipara & Whangarei, call: 0800 10 40 40

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Need to report an electricity outage?

If you’re in the Kaipara & Whangarei areas, please get in touch

Call 0800 10 40 40
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Please contact your retail service provider.

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  • Get Connected
    Get Connected
    • Electricity
    • Fibre
    • Alternative Energy
  • Electricity
    Electricity
    • Services
    • Safety around the network
    • Our Electricity Network
    • Disclosures
    • Electricity distribution pricing
    • Helpful advice
    • Electricity in New Zealand
    • Faults and outages
  • Fibre
    Fibre
    • About Us
    • Partners
    • Governance
    • Disclosures
    • Agreements
    • Faults and outages
    • Helpful Advice
    • Register Your Interest
  • Services
    Services
    • Distribution
    • Transmission
    • Fibre
    • Gas
    • Acoustic Inspection Services
  • Articles
    Articles
    • Community
    • Fibre
    • Electricity
    • Solutions
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  • Company
    Company
    • About Us
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    • Careers at Northpower
    • Publications and Disclosures
    • Legal forms
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  • Contact Us
    Contact Us
    • Online Forms
    • General Enquiries
    • Faults & Outages
    • Locations
    • Complaints
    • Anonymous Whistle Blower