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Additional services

Here you can learn about thermal imaging, undergrounding power, install an electricity meter or builder's temporary supply, and help solving fluctuating power supply. 


Thermal imaging

Thermal imaging helps to find potential failures of electrical equipment before they happen.

More info

Undergrounding power

Sometimes we place overhead powerlines underground for safety or aesthetic reasons.

More info

School and community education services

Our knowledgeable staff can come to your school or community group to talk about electricity and safety.

More info
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24 hour electricity faults & outages

Kaipara & Whangarei, call: 0800 10 40 40

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Need to report an electricity outage?

If you’re in the Kaipara & Whangarei areas, please get in touch

Call 0800 10 40 40
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Need to report a fibre outage?

Please contact your retail service provider.

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  • Get Connected
    Get Connected
    • Electricity
    • Fibre
    • Alternative Energy
  • Electricity
    Electricity
    • Services
    • Safety around the network
    • Our Electricity Network
    • Disclosures
    • Electricity distribution pricing
    • Helpful advice
    • Electricity in New Zealand
    • Faults and outages
    • Your Energy
  • Fibre
    Fibre
    • About Us
    • Partners
    • Agreements and Disclosures
    • Faults and outages
    • Helpful Advice
    • Register Your Interest
  • Services
    Services
    • Distribution
    • Transmission
    • Fibre
    • Gas
    • Inspection Solutions
  • Articles
    Articles
    • Community
    • Fibre
    • Electricity
    • Solutions
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    • Company
    • Media
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  • Company
    Company
    • About Us
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    • Suppliers to Northpower
    • Careers at Northpower
    • Publications and Disclosures
    • Legal Forms
    • COVID-19 Response
  • Contact Us
    Contact Us
    • Online Forms
    • General Enquiries
    • Faults & Outages
    • Locations
    • Complaints
    • Anonymous Whistle Blower