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  • Coupa Supplier Enablement

Coupa goes live on September 12th

At Northpower we value our supplier partnerships and are looking to collaborate closely and simplify how we work together. This includes the introduction of a cloud-based procurement-to-pay software solution, Coupa, a global leader in electronic purchase order and invoice processing.

What is Coupa?

Coupa will be a simpler, easier, and more efficient way for you to get paid for the goods and services you provide.

Through this system, we will have the ability to electronically generate purchase orders and receive and process invoices received from you. The system will also issue a notification that your invoice has been received and approved and confirm when you can expect a payment, as per your agreed terms.

All of this will lead to increased visibility of the lifecycle of your orders, from approval to payment.

As with any changes we understand this new system and process may take some getting used to, so we’ve set up this page as the “go-to” for accessing information about Coupa, just for now these include:

  • stages of the transition process
  • who to contact if you have any initial queries

Very soon, you'll be sent a follow-up email with additional links that will provide more detailed system information, FAQs, and user guides.

What are the benefits of this new system?

Coupa provides the following benefits for you: 

  • Faster invoice processing and payment.
  • Better visibility and tracking of invoice status – track the status of your payment.
  • Elimination of lost invoices – reduce the potential for delayed payments.
  • Cost reduction for sending invoices – save costs on time and postage.
  • Reduce environmental impact through less printing.
  • The ability to create purchase orders from catalogued products and services.
  • Increased on-time payments when invoices are submitted electronically

You may already be using Coupa with another customer or supplier and be familiar with the software. If not or you would like a refresher on your experience, we will be supporting you with clear guidance and training closer to go-live.

How will this transition process happen?

The preparation to move over to Coupa will happen in three stages:


1. Get Ready - Update your details using the form in the email you received from us, so we have your correct contact details and you may want to help us test the system. 

2. Get Set - Learn more about your recommended invoicing option and how to set this up (the way you will be receiving purchase orders and sending us your invoices). To discuss other system options such as having product catalogue options as part of your offering.

3. Go - Follow our Supplier instructions & training guides to be ready to use the new system later this year.

How will this affect what I do in the future?

We will communicate the changes to you in the next few days.

Depending on your recommended invoicing option, the below changes may apply to you:

  • To transact with Northpower you must use the Coupa system and process.
  • All invoices must have a valid Northpower purchase order number to be processed. Invoices without a purchase order number may be returned to you for re-issue with the purchase order number included.

How will this affect what I do now?

  • For purchases from 12 September 2022 onwards, Northpower will require suppliers to submit invoices electronically through Coupa.
  • For purchase orders dated 11 September 2022 or earlier, please send related invoices to accountspayable@northpower.com, as these will be processed in our current system.
  • Depending on your recommended invoicing option, you'll be sent a follow-up email tomorrow with additional links that will provide more detailed system information, FAQs, and user guides. The recommended invoicing option is based on your annual invoice transaction volume and expenditure with Northpower.

If you have any questions or concerns relating to this email, our project, or the new system, in the first instance, please email coupasupplierenablement@northpower.com or call us on 0800 667 847.

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