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Quality

We're committed to operational excellence through continuous development and improvement of our business management systems and operating processes.

Our commitment

Northpower's Quality Management System is certified to AS/NZ ISO9001:2015 Quality Management Systems standard.

We’re committed to meeting changing client needs and providing products and services that represent true value - safely, on time, to specification and in a way that delivers top business performance.

Our approach provides for profitability balanced with environmental and social responsibilities.

In line with the requirements of the standard, quality management is aligned with the following principles:

  • Customer focus
  • Leadership
  • Engagement with people
  • Process approach
  • Continuous improvement
  • Evidence based decision making
  • Relationship management

Contact us

To learn more about Quality at Northpower, please contact us.

Contact us
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24 hour electricity faults & outages

Kaipara & Whangarei, call: 0800 10 40 40

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Need to report an electricity outage?

If you’re in the Kaipara & Whangarei areas, please get in touch

Call 0800 10 40 40
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Please contact your retail service provider.

What can we help
you find?

  • Get Connected
    Get Connected
    • Electricity
    • Fibre
    • Alternative Energy
  • Electricity
    Electricity
    • Services
    • Safety around the network
    • Our Electricity Network
    • Disclosures
    • Electricity distribution pricing
    • Helpful advice
    • Electricity in New Zealand
    • Faults and outages
    • Your Energy
  • Fibre
    Fibre
    • About Us
    • Partners
    • Agreements and Disclosures
    • Faults and outages
    • Helpful Advice
    • Register Your Interest
  • Services
    Services
    • Distribution
    • Transmission
    • Fibre
    • Gas
    • Inspection Solutions
  • Articles
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  • Contact Us
    Contact Us
    • Online Forms
    • General Enquiries
    • Faults & Outages
    • Locations
    • Complaints
    • Anonymous Whistle Blower