As an essential service, Northpower’s priority is to keep the power and fibre broadband running for our customers. To ensure the ongoing reliability of our networks and the safety of our staff and community, we're currently following the recommended COVID protocols.
We are committed to providing a safe and reliable electricity and fibre network during these difficult and unprecedented times. While many of our team will be working remotely from their homes, we are here and ready to help.
In the event of a power outage in the Whangarei and Kaipara Districts you can call us 24/7 on 0800 104 040. For all other queries call our Customer Services Team on 0800 667 847.
For Northpower Fibre outages and faults please contact your broadband provider in the first instance. For all other queries call our Customer Services Team on 0800 667 847.