Last updated: 08:15am, 9th Oct 2021
As an essential service, Northpower’s priority is to keep the power flowing to our customers and ensure the ongoing reliability of the network and the safety of our staff and community during this COVID-19 response. Find out more about what to expect during this time and how to contact us.More Information
Over the last year there has been 47 power cuts that were due to trees near powerlines touching or falling onto the lines. Some of these outages have caused power cuts lasting several hours while repairs are made.
In high winds and storms, falling trees and branches can break lines causing power cuts, potential fire risk, electrocution and even death. Help us keep the power on for you and your neighbourhood! If you have network lines going over your property, it is your responsibility to ensure trees are well clear of the lines.
If there are trees in or near the network power lines on your property please call us on 0800 10 40 40. We will send an arborist to check it out and work with you to ensure your trees are safely trimmed. It is very important that you do not attempt to trim any trees near network powerlines yourself – it is very dangerous and under the law only an approved contractor can do it – never go within 4 metres of a powerline.
To avoid power cuts at your place it is also important to make sure trees near your service line (the powerline from your property boundary to your home, business or shed) are well clear of the lines. Please call us on 0800 10 40 40 to book a safety disconnection before any work goes ahead. A list of approved contractors can be found here.