COVID-19 Response
Last updated: 08:53am, 13th May 2020
As an essential service, Northpower’s priority is to keep the power and fibre broadband running for our customers. To ensure the ongoing reliability of our networks and the safety of our staff and community, we’ll be maintaining Alert Level 3 protocols as the country moves to Alert Level 2. Find out more about what to expect during this time and how to contact us.
How we will keep you & our team safe during the Covid-19 pandemic
Published 08 April 2020
Although our crews need to continue with essential work to ensure we keep the power on for everyone, we are working differently to safeguard both our teams and our community.
- Our field teams are separated into small crews who form part of their own and their family’s isolation bubble.
- Crews work at distance to each other where possible.
- Our team will not come within 2 metres of any of the public while out on site.
- If in the unlikely event they need to come to your door, they will knock and step back 2 metres before you answer.
- You can help us by ensuring you keep 2 metres from our team members if you are passing a work site.
