COVID-19 Response
Last updated: 08:53am, 13th May 2020
As an essential service, Northpower’s priority is to keep the power and fibre broadband running for our customers. To ensure the ongoing reliability of our networks and the safety of our staff and community, we’ll be maintaining Alert Level 3 protocols as the country moves to Alert Level 2. Find out more about what to expect during this time and how to contact us.
COVID-19 Response – ensuring a reliable electricity and fibre broadband supply
Published 08 April 2020
Now more than ever we are all relying on electricity to keep us comfortable, warm and connected to others.
Our team continues to work hard to ensure a safe and reliable supply for everyone during this period.
During Covid-19 Level 4 we are focusing only on essential work to ensure the power stays on and to avoid unplanned outages.
For some of this work it may mean we need to continue with some planned power outages – please be assured we will only cut the power where absolutely necessary and will work as quickly and safely as we can to get the power restored.
You can check our planned outages page for the status of any outage you have received notification of.
Thank you for your understanding and patience over this time.
We are here to help
While our offices are closed, most of our teams are working remotely. However, we are fully functional and here to help.
Please call our Customer Services Team on 0800 66 78 47 for any queries, or in the event of a fault in Whangarei or Kaipara regions phone 0800 10 40 40.
