Last updated: 08:53am, 13th May 2020
As an essential service, Northpower’s priority is to keep the power and fibre broadband running for our customers. To ensure the ongoing reliability of our networks and the safety of our staff and community, we’ll be maintaining Alert Level 3 protocols as the country moves to Alert Level 2. Find out more about what to expect during this time and how to contact us.
It’s really important to keep trees and bamboo well clear of powerlines to avoid unnecessary power cuts and to keep children safe.
In high winds and storms, falling trees and branches can break lines causing power cuts, potential fire risk, electrocution and even death.
Help us keep the power on – if you have network lines going over your property, it is your responsibility to keep trees clear of the lines. If there are trees in or near the power lines on your property please call us on 0800 10 40 40. We will send an arborist to check it out and work with you to ensure your trees are safely trimmed.
It is important you do not attempt to trim any trees near powerlines yourself – it is very dangerous so only an approved contractor can do it - never go within 4 meters of a powerline.
To avoid power cuts at your place it is also important to make sure trees near your service line (the powerline from your property boundary to your home, business or shed) are well clear of the lines.
Please call us on 0800 10 40 40 to book a safety disconnection before any work by an approved arborist goes ahead. You can find further information here:Learn more about tree trimming near powerlines