Last updated: 08:53am, 13th May 2020
As an essential service, Northpower’s priority is to keep the power and fibre broadband running for our customers. To ensure the ongoing reliability of our networks and the safety of our staff and community, we’ll be maintaining Alert Level 3 protocols as the country moves to Alert Level 2. Find out more about what to expect during this time and how to contact us.
Did you know that you own, and are responsible for, the electrical lines and structures within the boundary of your property? Maintaining service lines ensures safe and reliable power to your premises.
If your service line has leaning poles, low hanging lines, crooked cross arms or shows signs of damage, phone us on 0800 66 78 47. Check out these images showing what to look for!
Frayed or sagging lines break easily, especially in high winds.
Look for signs of rotten wood on crossarms, check whether your poles are rotting at the base.
Keep trees away from powerlines - they can cause anything from flickering to a total power outage.
Check the point where the service line enters your house - is line line old, repaired or frayed?