COVID-19 Response
Last updated: 12:10pm, 12th Jan 2022
As an essential service, Northpower’s priority is to keep the power flowing to our customers and ensure the ongoing reliability of the network and the safety of our staff and community during this COVID-19 response. Find out more about what to expect during this time and how to contact us.
More InformationMaintaining your service lines
Published 26 August 2019
Did you know that you own, and are responsible for, the electrical lines and structures within the boundary of your property? Maintaining service lines ensures safe and reliable power to your premises.
If your service line has leaning poles, low hanging lines, crooked cross arms or shows signs of damage, phone us on 0800 66 78 47. Check out these images showing what to look for!
Frayed or sagging lines break easily, especially in high winds.
Look for signs of rotten wood on crossarms, check whether your poles are rotting at the base.
Keep trees away from powerlines - they can cause anything from flickering to a total power outage.
Check the point where the service line enters your house - is line line old, repaired or frayed?
