Customer satisfaction
Published 05 July 2019
Every year we get in touch with customers through a customer satisfaction survey. A specialist research company selects a representative sample of all our customers, and calls them. They ask all sorts of questions around how the customers feel about Northpower, how satisfied customers are with our service and what we can do better.
This year when asked how satisfied customers are with Northpower – 96% told us they were “satisfied or very satisfied”. We’re extremely proud that so many customers are so satisfied with our service. It is a huge credit to our team that we achieve this stand-out level of satisfaction year after year.
When asked what is important to you, our customers, overwhelmingly you told us that making sure the power is on, and that the supply is reliable is the single most important thing we can do (by a long shot!). That’s why we continue to invest in upgrading and maintaining the network.
Over the next ten years we plan to spend $200 million on replacing equipment, upgrading the network and building new ways to supply electricity, making sure we are growing with the region while providing the most reliable supply we can. We will keep you updated on progress, so watch out for updates as we complete these projects.
Many of you also told us that you would like more communication about what we are doing as well as power outage information on social media – we have taken up this challenge.
Follow us on northpowernz for updates. We will be pleased to get your feedback on how you think we are doing. You can also get up to date outage information 24 hours a day here on our website.
