Northpower Line Holiday
Since Northpower’s line holidays began in 1998, Northpower has given $88 million back to Whangarei and Kaipara consumers.
Northpower considers line holidays the most effective way to ensure consumers directly benefit financially from the consumer ownership structure.
The Northpower Electric Power Trust (NEPT) holds 100% of the shares in Northpower.
The credits are based on energy consumption shown on individual power accounts for the past 12 months.
A credit appears annually on March power accounts issued by electricity retailers operating on Northpower’s network with the description “Northpower Line Holiday”.
Please call our helpline on 0800 15 50 50 or contact us if you have any questions.
Read the lastest press release.
Frequently asked questions
ELIGIBILITY:
I moved into the address after midnight 21st February 2012 but have not received a credit. Why not?
To be eligible for the credit you must have been a customer as at midnight on the 21st February 2012.
I have moved out of the area prior to midnight 21st February 2012. Am I able to receive the credit for the period I was a customer, even though I am no longer a customer?
To be eligible for the credit you must have been a customer as at midnight on the 21st February 2012.
Why do I need to have been a customer as at midnight 21st February 2012?
There has to be a consistent date and time for all ICPs. The chosen date at the start of the March billing cycle is likely to reach the highest number of account holders. There can be no exceptions to the chosen date of qualification – same for everyone.
I’ve recently move house and I’ve not received the credit on my final bill from my previous house. Why do I need to have been a customer as at midnight 21st February 2012?
Where you lived at midnight on 21st February will determine which electricity account you, as the bill-payer, qualify to receive the Northpower Line Holiday credit. If you moved from your previous address on or before 21st February, the new occupier there will get the credit for your previous address’s electricity account. However, you should receive the credit at your new address if you had taken over responsibility for paying the electricity account on or after 21st February. Please contact your retailer in the first instance, to see what happened to your Line Holiday credit. Northpower would have to refer you to your retailer in the first instance for customer-specific enquiries.
LOGISTICS:
When will I receive the credit on my power account?
Each electricity retailer has its own billing cycle. However, the credit will appear on all bills issued after 23rd February, perhaps through to near the end of March for some customers.
Where does it show on my account that I get the Credit?
It will appear as a “Northpower Line Holiday” credit on your power bill.
Can I have a cheque instead of a credit?
This payment is only made in the form of a credit on electricity bills (or prepay top up card). (No cheques. No cash. No exceptions.)
PAYMENT ISSUES:
I have just moved and this credit should come to me. OR
I want my flatmate to share the credit with me OR
I am the landlord; the payment should come to me, not the tenants.
The credit is based on each power installation (ICP) and is applied as a credit on the electricity account – it is not a payment to an individual or individuals. You will need to sort that out yourself with the last person in the premises OR the actual ’bill payer’, having due regard for the eligibility date if you’ve recently moved.
The person whose name is on the account moved ages ago, but I pay the electricity bill – do I get the credit?
Yes, the credit is based on each power installation (ICP) connected to Northpower. It is not a payment to a particular individual. So if you pay the account, you receive the benefit of the credit.
What is an ICP?
ICP stands for Installation Control Point - it’s where the power supply to your home or business is connected to the network at a point of isolation, normally next to the meter. Your ICP number is linked your street address (or facility). On your electricity account you will find your ICP number, typically it begins with four zeros.
My neighbour got a higher credit than I did. Why was that?
Credits are based on the level of consumption. If a neighbour received a higher amount, then that indicates that they consumed more electricity during the past year. If you need to query your level of consumption, your retailer would be the best first point of contact. Your retailer is the company that sends your power account. Their contact details will be on it.
I have been here all year and got a smaller credit than someone who has just moved into the area recently. Why is that?
The amount of electricity consumed since they have been in the area gives an indication of annual consumption. Their monthly consumption must have been higher than yours and the credit, based on an estimate of annual consumption, reflects that.
ACCOUNT QUERIES:
I have a pre-pay meter so I don’t get a bill. What happens to my Credit?
Your credit should be loaded onto your smart card next time you go to top up. However, if you find after visiting a Power Manager outlet that you still have not received the credit. Please contact the Meridian Power Manager Team on 0800769374.
Prepay Consumption - how is it calculated if no one reads my meter?
Power Manager Cards record your reads each time you swipe your card. When you top up the card the meter readings are relayed back to Meridian enabling them to calculate your annual consumption.
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