Jan doing an energy auditFrom efficiency facts to safety tips, Northpower's Customer Advisor, Jan Thomsen, could tell us all a thing or two about power. As a member of a national electricity safety working group Jan is well versed in this field. She has over 18 years' experience in the industry. Her work is recognised nationally and Northpower is regarded as a leader in electrical safety education programmes.

"School children especially are at risk," says Jan,"since they love climbing and don't always recognise the danger of overhead wires or of playing near ground mounted transformers."

Girls wearing hi-vis jacketJan Thomsen has had an extremely busy year, giving talks and demonstrations to schools and organisations in the Whangarei and Kaipara district. Power bills are a source of deep interest to everyone, and Jan's special knowledge on saving power, electrical safety and appliance technology is a sure crowd pleaser. Over 20 community groups, such as service groups, Country Women's Institutes, Retirement Villages, Age Concern, Church groups, Garden Clubs, Senior Citizens, Plunket and playgroups are some of the hundreds of people who have benefited from her advice and small appliance demonstrations.

She has also visited over 50 schools in the past year speaking to the students on electrical safety around Northpower's Network Assets, substations, ground mounted transformers, pillar boxes, power poles and lines. Electrical appliance technology sessions have also been carried out in a number of schools.

Ladies from Marion HeightsNorthpower aims to provide excellent service in all aspects of its dealings with customers. To achieve this, Jan asks the groups for their comments and feedback about the network, electricity industry and energy retailers and offers follow-up if requested.

Jan can arrange home visits to give advice to customers on storage heating, and energy efficiency such as lighting, shower heads and cylinder wraps. She is also happy to discuss a consumer's choice of energy retailer.

Jan cooks up a storm at the Dargaville Field Days 2009

Northpower has trade displays at the Northland Agricultural Field Days in Dargaville, Mystery Creek Field Days near Hamilton, and at the Home Show in Whangarei, where customers have been able to meet and talk to Northpower representatives. Jan demonstrates the Induction cook top at these events and always has a number of tasty recipes to try. The local produce kumara and squash feature when at the Field days. Email Jan if you would like a copy of her recipes.